Service Cloud Voice Implementation Guide

Overview
Contact Flows
Examples of Common Use Cases
Lambda Functions
Telephony Integration REST API
Customer Alerts with CloudWatch
Toolkit API
Lightning Web Component
Aura Component
Lightning Data Service
Toolkit API Sample Code
Connect API to Update Transcripts
Limits and Scaling
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Service Cloud Voice Toolkit API

Service Cloud Voice Toolkit API is a collection of front-end event listeners and API methods for interacting with the Service Cloud Voice product. The API is available for Lightning components built using both the Lightning Web Component framework and the Aura framework.

This toolkit is available to all customers. All customers may use this toolkit to interact with Einstein Next Best Action. Some portions of this toolkit rely on features available only through Service Cloud Voice.

Components (such as the Lightning Message Bridge) that implement the lightning:backgroundUtilityItem interface aren’t supported locations for the Service Cloud Voice Toolkit API. Use this API in a component that resides on a page, or resides in a visible utility bar component.

Note