Deliver engaging, personalized customer support by customizing Agentforce Service components like Voice, Knowledge, Chat, Messaging, and more. (Service Cloud is now Agentforce Service. You may continue to see Service Cloud references in Salesforce applications and documentation.)
Provide a modern messaging experience directly from your iOS or Android mobile app.
Provide a modern messaging experience directly from your website.
Programmatically manage customer conversations made through mobile apps or websites through a custom client deployment.
Learn how to use core objects, including config, error, channel, and conversation objects, to manage messaging tasks.
Integrate third-party messaging services with Salesforce.
Connect your preferred contact center vendor to Salesforce.
Integrate your third-party bot with Salesforce.
Automate and customize the Bring Your Own Channel experience for your Salesforce administrators and service reps.
Interact with conversation data on the Conversation Platform.
Fine-tune your Voice implementation using examples for common use cases.
Connect your telephony system with Salesforce Voice, creating a unified and intuitive agent experience.
Pass information between your partner telephony or Contact Center as a Service (CCaaS) system and a Salesforce org.
Customize your Omni-Channel records and console integration with Omni-Channel API objects and console methods.
Find reference information and code examples to help you understand and customize Field Service and Operations features with code.
Create, manage, and securely share your company information to improve support using declarative tools or an API.
Link channels with your Einstein bots, access records, run automation, and build great conversational experiences.
Give customers access to powerful chat features using the Embedded Service Chat SDK in your Android mobile app.
Give customers access to powerful chat features using the Embedded Service Chat SDK in your iOS mobile app.
Get up to speed on Salesforce Voice, and learn how other customers are using it.
Review Salesforce Voice resources, ask questions, help others, and share experiences.
Communicate with the Digital Engagement product team and others, and keep abreast of product news.
Set up customer service for your business.
Modernize your customer service with Enhanced Messaging and Enhanced Chat.
The code samples in this repository accompany Service documentation found in admin help, developer docs, and our developer blog.
This repo contains samples from Voice docs plus a sample app with a set of Lambda functions available within Amazon Connect.
A collection of resources, examples, and projects help customers address common requirements for deploying Voice.
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