The online Trailblazer Community becomes read-only Oct 30, 2026.
Read MoreAgentforce Service
Deliver engaging, personalized customer support by customizing Agentforce Service components like Voice, Knowledge, Chat, Messaging, and more. (Service Cloud is now Agentforce Service. You may continue to see Service Cloud references in Salesforce applications and documentation.)
Documentation
Developer Guide
Enhanced In-App Chat
Provide a modern messaging experience directly from your iOS or Android mobile app.
Developer Guide
Enhanced Web Chat
Provide a modern messaging experience directly from your website.
Developer Guide
Enhanced Chat API
Programmatically manage customer conversations made through mobile apps or websites through a custom client deployment.
Developer Guide
Messaging Object Model
Learn how to use core objects, including config, error, channel, and conversation objects, to manage messaging tasks.
Developer Guide
Bring Your Own Channel for Messaging
Integrate third-party messaging services with Salesforce.
Developer Guide
Bring Your Own Channel for CCaaS
Connect your preferred contact center vendor to Salesforce.
Developer Guide
Bring Your Own Bot for Messaging
Integrate your third-party bot with Salesforce.
Developer Guide
Interaction Service API
Automate and customize the Bring Your Own Channel experience for your Salesforce administrators and service reps.
Developer Guide
Conversation Data API
Interact with conversation data on the Conversation Platform.
Developer Guide
Salesforce Voice with Telephony Providers Implementation Guide
Fine-tune your Voice implementation using examples for common use cases.
Developer Guide
Salesforce Voice for Partner Telephony Developer Guide
Connect your telephony system with Salesforce Voice, creating a unified and intuitive agent experience.
Developer Guide
Service Connector API Reference
Pass information between your partner telephony or Contact Center as a Service (CCaaS) system and a Salesforce org.
Developer Guide
Omni-Channel Developer Guide
Customize your Omni-Channel records and console integration with Omni-Channel API objects and console methods.
Developer Guide
Agentforce Field Service and Operations Developer Guide
Find reference information and code examples to help you understand and customize Field Service and Operations features with code.
Developer Guide
Knowledge Developer Guide
Create, manage, and securely share your company information to improve support using declarative tools or an API.
Developer Guide
Einstein Bots API and SDK
Link channels with your Einstein bots, access records, run automation, and build great conversational experiences.
Developer Guide
Embedded Service Chat SDK for Android Developer Guide
Give customers access to powerful chat features using the Embedded Service Chat SDK in your Android mobile app.
Developer Guide
Embedded Service Chat SDK for iOS Developer Guide
Give customers access to powerful chat features using the Embedded Service Chat SDK in your iOS mobile app.
Tools
Salesforce Voice with Telephony Providers Learning Map
Get up to speed on Salesforce Voice, and learn how other customers are using it.
Salesforce Voice Trailblazer Community
Review Salesforce Voice resources, ask questions, help others, and share experiences.
Messaging Trailblazer Community
Communicate with the Digital Engagement product team and others, and keep abreast of product news.
Trailhead
Module
Agentforce Service Administration
Set up customer service for your business.
Module
Support Customers in Enhanced Channels
Modernize your customer service with Enhanced Messaging and Enhanced Chat.
Code Samples
Agentforce Service Samples
The code samples in this repository accompany Service documentation found in admin help, developer docs, and our developer blog.
Salesforce Voice Samples
This repo contains samples from Voice docs plus a sample app with a set of Lambda functions available within Amazon Connect.
Amazon Connect Samples for Voice
A collection of resources, examples, and projects help customers address common requirements for deploying Voice.
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