Metadata API Developer Guide
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PresenceDeclineReason
Represents an Omni-Channel decline reason that
agents can select when declining work requests.
This type extends the Metadata metadata type and inherits its
fullName field.
File Suffix and Directory Location
PresenceDeclineReason components have the suffix .presenceDeclineReason and are stored in the presenceDeclineReasons folder.
Version
PresenceDeclineReason components are available in API version 44.0 and later.
Special Access Rules
This type is available only if Omni-Channel is enabled in your org.
Fields
| Field Name | Field Type | Description |
|---|---|---|
| label | string | The label for the decline reason. |
Declarative Metadata Sample Definition
The following is an example of a PresenceDeclineReason component.
1<?xml version="1.0" encoding="UTF-8"?>
2<PresenceDeclineReason xmlns="http://soap.sforce.com/2006/04/metadata">
3 <label>Incorrect queue</label>
4</PresenceDeclineReason>The following is an example package.xml that references the previous definition.
1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3 <types>
4 <members>*</members>
5 <name>PresenceDeclineReason</name>
6 </types>
7 <version>44.0</version>
8</Package>Wildcard Support in the Manifest File
This metadata type supports the wildcard character * (asterisk) in the package.xml manifest file. For information about using the manifest file, see Deploying and Retrieving Metadata with the Zip File.