Embedded Service Chat SDK for Android Developer Guide

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Embedded Service Chat SDK for Android Developer Guide
Release Notes
Service Cloud Setup
SDK Setup
Android Examples
Chat
SDK Customizations
Troubleshooting
Data Protection and Security
Reference Documentation
Additional Resources
PDF

Embedded Service Chat SDK for Android Developer Guide

The Embedded Service Chat SDK for Mobile Apps makes it easy to give customers access to powerful chat features right from within your native app. This guide helps you get started using the SDK in your mobile app.

The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.

Important

October 2023 Release (Version 224.2.6)

This documentation describes the Service Chat SDK, which uses the following components.

Component Version Number
Chat 4.3.6
Common 8.0.6