OmniSupervisorConfigSkill

Represents the skills that are visible to the supervisors of an Omni-Channel supervisor configuration. These skills, if visible, appear in the Skills Backlog tab of Omni Supervisor. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules

To access this object, Omni-Channel must be enabled.

Only authenticated internal and external users can access this object.

Fields

Field	Details
OmniSupervisorConfigId	Type reference Properties Create, Filter, Group, Sort Description A unique identifier for the Omni-Channel supervisor configuration. This is a relationship field. Relationship Name OmniSupervisorConfig Relationship Type Lookup Refers To OmniSupervisorConfig
SkillId	Type reference Properties Create, Filter, Group, Nillable, Sort Description A unique identifier for the skill that’s made visible to the supervisors who are assigned to the Omni-Channel supervisor configuration. This is a relationship field. Relationship Name Skill Relationship Type Lookup Refers To Skill

Set Up Omni-Channel Developer Guide

OmniSupervisorConfigSkill

Supported Calls

Special Access Rules

Fields