OmniSupervisorConfigGroup

Represents the group of agents who are visible to the supervisors of an Omni-Channel supervisor configuration. The group, if visible, appears in the Agents tab of Omni Supervisor. This object is available in API version 41.0 and later.

Supported Calls

create(), delete(), query(), update(), retrieve()

Special Access Rules

To access this object, Omni-Channel must be enabled.

As of Spring ’20 and later, only authenticated internal and external users can access this object.

Fields

Field	Details
GroupId	Type reference Properties Create, Filter, Group, Nillable, Sort Description A unique identifier for the group of agents that’s made visible to the supervisors who are assigned to the Omni-Channel supervisor configuration. This is a relationship field. Relationship Name Group Relationship Type Lookup Refers To Group
OmniSupervisorConfigId	Type reference Properties Create, Filter, Group, Sort Description A unique identifier for the Omni-Channel supervisor configuration. This is a relationship field. Relationship Name OmniSupervisorConfig Relationship Type Lookup Refers To OmniSupervisorConfig

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OmniSupervisorConfigGroup

Supported Calls

Special Access Rules

Fields