AppExchange Checkout FAQs | ISVforce Guide

Does AppExchange Checkout replace the License Management App?
No, Checkout works with the LMA to support the licensing process. When a customer purchases your solution, Checkout creates a license record in the LMA. If a customer edits their subscription on AppExchange, such as by adding seats, the license record in the LMA automatically updates to reflect those changes.
How does AppExchange Checkout affect Trialforce and lead management?
Checkout doesn’t affect your Trialforce configuration or how you manage leads. However, when a customer signs up for a trial using Checkout, the corresponding trial user is listed as Active in the License Management App (LMA).
Should I collect payment details from AppExchange Checkout customers before or after installation?
Both approaches have advantages. We recommend thinking about your target customers and existing business processes, and then deciding.
Does AppExchange Checkout support multiple currencies?
Yes. To offer another currency on your listing, first create a pricing plan in Stripe that uses this currency. Then, go to the Publishing Console and add the plan to your listing. When a customer purchases your solution, Checkout charges them in the currency that you specified on the plan. When Stripe transfers the payment to you, it's converted to the currency used by your bank account.
If I use AppExchange Checkout to sell my solution, do customers have to purchase from AppExchange?
Yes, purchases must occur on AppExchange and are subject to revenue sharing per your Salesforce partnership agreement. Also, if the transaction is processed another way, Checkout can’t associate the purchase with your solution or provision licenses with the License Management App (LMA).
Can my customer switch to another AppExchange Checkout payment plan?
Yes, you can switch the customer to another plan in Stripe. The new plan takes effect at the start of the next billing period. If you want the change to take effect immediately, cancel the current plan in Stripe and ask the customer to purchase the new plan from your listing.
If a customer's credit card payment is declined in AppExchange Checkout, does their license become inactive?
In your Stripe settings, you determine what happens when a credit card is declined. You can retry the payment or deactivate the subscription. If you deactivate the subscription, the license becomes inactive.
How does billing work when AppExchange Checkout customers add or remove licenses during the current billing period?
If a customer adds licenses during the current billing period, the licenses are available for immediate use. Checkout charges the customer a prorated amount for their next billing period. If a customer removes licenses, the reduction takes effect at the start of their next billing period. The customer can continue to use the licenses during their current billing period. Checkout charges the customer for the reduced license count starting with their next billing period.
If an admin purchases and installs a solution with AppExchange Checkout, can another user edit the subscription on AppExchange?
Yes, provided the user has the “Manage Billing” permission in the Salesforce org associated with the subscription.
Does AppExchange Checkout support price tiers in Stripe?
No. If you add multiple price tiers to a pricing plan in Stripe, Checkout can’t import the plan to the Publishing Console. If you're interested in providing discounted pricing for your solution, create a coupon in Stripe and share it with your customers.
Why can't my customer make an AppExchange Checkout purchase?
If a customer clicks Get It Now on your listing, but can't make a Checkout purchase, verify that the customer is logged in to AppExchange with a supported Salesforce org. Checkout supports only paid orgs whose status is Active. Trial orgs, sandbox orgs, and Developer Edition orgs aren't supported.
Does AppExchange Checkout support tax rates created in Stripe?
No. Although Stripe allows you to create tax rates, Checkout doesn’t support the Stripe rates. Salesforce internally manages tax rates, including those for US sales tax and value-added tax (VAT).