ISVforce Guide

ISVforce Guide: Build and Distribute AppExchange Solutions
Quick Start Tutorials: Become a Partner and Build a Simple AppExchange Solution
Design and Build Your AppExchange Solution
Package and Test Your AppExchange Solution
Pass the AppExchange Security Review
Publish Your Solution on AppExchange
Sell on AppExchange with Checkout
Monitor Performance with Analytics for AppExchange Partners
Report Orders to Salesforce with the Channel Order App
Channel Order App
Set Up the Channel Order App
Upgrade the Channel Order App
Manage Orders in the Channel Order App
Submit an Order
Edit an Order
Clone an Order
Recall an Order
Delete a Draft Order
Fix Errors on Returned Orders
Channel Order Apex API
Manage Licenses for Managed Packages
Manage Features in First-Generation Managed Packages
Provide a Free Trial of Your AppExchange Solution
Update Your AppExchange Solution
User License Guides for Salesforce Partners
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Fix Errors on Returned Orders

If you submit an order that Salesforce can’t process, we return the order and ask you to fix the errors that we identified. You can resolve the errors by reading the comments we provide, cloning the returned order, and then submitting the new order with the changes applied.

User Permissions Needed
To clone orders: COA User

OR

COA Admin User
  1. Log in to the org where the Channel Order App (COA) is installed.
  2. Open the App Launcher, and click Partner Order.
  3. On the Service Orders tab, find the returned order.
    If you can’t find the order, verify that you selected the correct list view.
  4. Click the order, and go to Error Comment to see details about the error.
  5. Click Clone Order.
  6. Apply the requested changes, and then click Submit.
If you have trouble resolving the errors, log a support case in the Salesforce Partner Community. For product, specify ISV Billing & Order Suport. For topic, specify Partner Order Errors & Revisions.