ISVforce Guide

Introduction
ISVforce Quick Start
Grow Your AppExchange Business
Designing and Building Your App
Packaging and Testing Your App
Passing the Security Review
Publish Your Offering on the AppExchange
Manage Orders
Channel Order App
Set Up the Channel Order App
Upgrade the Channel Order App
Manage Orders in the Channel Order App
Submit an Order
Edit an Order
Clone an Order
Recall an Order
Delete a Draft Order
Fix Errors on Returned Orders
Channel Order Apex API
Managing Licenses
Manage Features
Provide a Free Trial
Supporting Your AppExchange Customers
Upgrading Your App
Appendices
Glossary
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Fix Errors on Returned Orders

If you submit an order that Salesforce can’t process, we return the order and ask you to fix the errors that we identified. You can resolve the errors by reading the comments we provide, cloning the returned order, and then submitting the new order with the changes applied.

User Permissions Needed
To clone orders: COA User

OR

COA Admin User
  1. Log in to the org where the COA is installed.
  2. Open the App Launcher, and click Partner Order.
  3. On the Service Orders tab, find the returned order.
    If you can’t find the order, verify that you selected the correct list view.
  4. Click the order, and go to Error Comment to see details about the error.
  5. Click Clone Order.
  6. Apply the requested changes, and then click Submit.
If you have trouble resolving the errors, log a case in the Partner Community.