Service Cloud Voice Implementation Guide

Overview
Contact Flows
Examples of Common Use Cases
Lambda Functions
Telephony Integration REST API
Customer Alerts with CloudWatch
Toolkit API
Connect API to Update Transcripts
Limits and Scaling
Org Limits
Best Practices for Error Handling
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Service Cloud Voice Limits and Scaling

Service Cloud Voice runs in a multitenant environment and uses both Salesforce resources and Amazon Connect resources to provide a native Salesforce telephony solution.

To ensure quality for all Voice users, Voice enforces the following limits on calls and transcription.