Service Cloud Voice Implementation Guide

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Overview
Examples of Common Use Cases
Telephony Integration API
Toolkit API
Connect API
AWS Lambda Functions
Amazon Connect Flows
Amazon CloudWatch Monitoring
Limits and Scaling
Org Limits
Best Practices for Error Handling
PDF

Service Cloud Voice Limits and Scaling

Service Cloud Voice runs in a multitenant environment and uses both Salesforce resources and Amazon Connect resources to provide a native Salesforce telephony solution.

To ensure quality for all Voice users, Voice enforces the following limits on calls and transcription.