Service Cloud Voice for Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Start Calls
During Call Actions
Associate Partner Telephony Users and Groups with Queues
Change Status While on a Call
Transcribe Calls in Real Time with the Create Transcript API
Send Real-Time Conversation Events
Supervisor Listen In or Barge In
Post-Call Actions
Route Calls
Transfer Calls
Desk Phone Support
Additional Info
Connector API Reference
Object Reference
Apex Reference
Troubleshooting
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Send Real-Time Conversation Events

Send real-time conversation events generated from intelligence sources to the agent console.

Send real-time conversation events generated from intelligence sources to the agent console so administrators can create rules based on the signals to trigger Einsten Next Best Action or auto-launched flows. The signals are also sent to the Service Cloud Voice Toolkit API.

For steps on how to configure the /telephony/v1/voiceCalls/{vendorCallKey}/realtimeConversationEvents Telephony Integration REST API endpoint for real-time conversation events, see the Send a Real-Time Conversation Event page in the Service Cloud Voice Implementation Guide.