Service Catalog (POST)

Create an extended case object that includes custom data about a customer request such as a fee reversal or address update.

Resource

1/connect/service-excellence/service-catalog-request

Resource Example

1https://yourInstance.salesforce.com/services/data/v57.0/connect/service-excellence/service-catalog-request/${svcCatalogRequestId}

Available version

57.0

Requires Chatter

HTTP methods

POST

Request body for POST

JSON example

1{
2  "svcCatalogItemDefApiName": "AddressUpdate",
3  "attributes": {
4    "data": {
5      "AttrName1": {
6        "value": "some text"
7      },
8      "AttrName2": {
9        "value": {
10          "Value1": 123,
11          "Value2": 456
12        }
13      }
14    }
15  },
16  "caseInfo": {
17    "data": {
18      "Origin": {
19        "value": "Web"
20      },
21      "Subject": {
22        "value": "what the Case is about"
23      }
24    }
25  },
26  "documentInfo": {
27    "data": [
28      {
29        "id": "content document id",
30        "typeId": "document type id",
31        "name": "document name"
32      }
33    ]
34  }
35}
36

Properties

Name	Type	Description	Required or Optional	Available Version
`attributes`	Map<String, GenericObject>	Values for the attributes defined in the service process definition.	Required	57.0
`caseInfo`	Map<String, GenericObject>	Field values for the case object.	Required	57.0
`documentInfo`	Document Info Attributes []	The ID, name, and type of one or more documents associated with the case.	Optional	57.0
`svcCatalogItemDefApiName`	String	The service process definition in the setup that specifies the attributes.	Required	57.0

Response body for POST

Service Process Output

Industries Common Resources Developer Guide

Service Catalog (POST)