Set the text that’s displayed to your customers in the chat window when
there are agents available, when there aren’t agents available, and when the chat is
connecting to an agent. We recommend customizing your labels in Embedded Service setup, but
you can use these settings to override what you have in Setup.
The legacy chat product is in maintenance-only mode, and we
won't continue to build new features. You can continue to use it, but we no longer
recommend that you implement new chat channels. Instead, you can modernize your
customer communication with Messaging for In-App and Web. Messaging
offers many of the chat features that you love plus
asynchronous conversations that can be picked back up at any time.
Online text
embedded_svc.settings.defaultMinimizedText = "..."
To customize the text that appears in the chat button when agents are online, set the
parameter to whatever text you want to show. If you don’t specify a value, the default text
“Chat with an Expert” is used.
The defaultMinimizedText parameter is available only
for version 3.0 and later code snippets. If you’re using an earlier code snippet version, use
the onlineText parameter.
Offline text
embedded_svc.settings.disabledMinimizedText = "..."
To customize the text that appears in the chat button when agents are offline, set the
parameter to whatever text you want to show. If you don’t specify a value, the default text
“Agent Offline” is used.
The disabledMinimizedText parameter is available
only for version 3.0 and later code snippets. If you’re using an earlier code snippet version,
use the offlineText parameter
Offline support text
embedded_svc.settings.offlineSupportMinimizedText = “...”
To customize the text that appears in the chat button when agents are offline and the Embedded
Service deployment has offline support enabled, set the parameter to whatever text you want
to show. If you don’t specify a value, the default text “Contact Us” is used.
Loading text
embedded_svc.settings.loadingText = "..."
To customize the text that appears in the chat button when the chat window is loading, set the
parameter to whatever text you want to show. If you don't specify a value, the default text
"Loading" is used.
embedded_svc.settings.loadingText replaced
embedded_svc.settings.onlineLoadingText for version 3.0 and later
code snippets.
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