Snap-Ins for Web Developer Guide

Snap-Ins for Web Developer Guide
Customize Your Web Snap-In
Customize Snap-Ins Chat
Customize Snap-Ins Chat Parameters
Specify Chat Images
Display the Default Chat Button
Customize the Online, Offline, and Loading Chat Text
Set a Routing Order
Load Files for Custom Chat Events
Set Up and Customize an Automated Invitation
Create Custom Chat Events
Enhance the Pre-Chat Page for Snap-Ins Chat
Custom Lightning Components for Snap-Ins for Web
Snap-Ins Code Snippet Versions
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Customize the Online, Offline, and Loading Chat Text

Set the text that’s displayed to your customers in the snap-in when there are agents available, when there aren’t agents available, and when the chat is connecting to an agent.

Online text

embedded_svc.settings.defaultMinimizedText = "..."

To customize the text that appears in the chat button when agents are online, set the parameter to whatever text you want to show. If you don’t specify a value, the default text “Chat with an Expert” is used.

The defaultMinimizedText parameter is available only for version 3.0 and later code snippets. If you’re using an earlier code snippet version, use the onlineText parameter.

Important

Offline text

embedded_svc.settings.disabledMinimizedText = "..."

To customize the text that appears in the chat button when agents are offline, set the parameter to whatever text you want to show. If you don’t specify a value, the default text “Agent Offline” is used.

The disabledMinimizedText parameter is available only for version 3.0 and later code snippets. If you’re using an earlier code snippet version, use the offlineText parameter

Important

Offline support text

embedded_svc.settings.offlineSupportMinimizedText = “...”

To customize the text that appears in the chat button when agents are offline and the Snap-ins deployment has offline support enabled, set the parameter to whatever text you want to show. If you don’t specify a value, the default text “Contact Us” is used.

Loading text

embedded_svc.settings.onlineLoadingText = "..."

To customize the text that appears in the chat button when the chat window is loading, set the parameter to whatever text you want to show. If you don't specify a value, the default text "Loading" is used.