| Concurrent conversations |
Maximum number of combined voice calls and messaging for in-app and web, both
active and in queue, in a single org at one time. |
10,000 voice calls and messaging for
in-app and web at the same time per org |
- Includes all types of calls (for example, inbound,
outbound, transfer, callback).
- Active calls include calls with or without transcriptions.
- Transferred calls are considered to be a continuation of the original
call.
- After the limit is reached, real-time transcriptions aren’t created. Phone
calls continue to be handled and routed to agents as usual, but without
real-time transcription.
|
| Conversations per second |
Maximum number of voice calls created per second. |
50 calls initiated per second per
org |
- Includes all types of calls (for example, inbound,
outbound, transfer, callback).
- After the limit is reached, transcriptions won’t work for additional calls in
that second.
|
| Utterances per second |
Maximum number of utterances that can be transcribed within each second interval.
The length of an utterance is variable, depending on when pauses occur within
spoken conversation.
|
1,400 utterances per second per
org |
- This limitation may result in some voice calls sporadically missing
transcriptions within a call. For example, suppose that there are 1,401
concurrent conversations. If every conversation generates an utterance exactly
at the same time, then one call won’t have a transcription.
|
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