| Concurrent phone calls |
Maximum number of voice calls occurring in a single org at one time. |
2,000 calls at the same time per
org |
- Includes both inbound and outbound calls.
- Transferred calls are considered to be a continuation of the original
call.
|
| Phone calls per second |
Maximum number of phone calls initiated per second. |
50 calls initiated per second per
org |
- Includes both inbound and outbound calls for a single org.
- This limit is intended to protect against spam calls to maintain the integrity
of the service.
|
| Utterances per second |
Maximum number of utterances that can be transcribed at the same time per org.
Utterances are phrases spoken in conversation. When Amazon generates a
real-time call transcript, it transcribes the conversation utterance by
utterance. |
400 utterances at the same time per
org |
- Includes both inbound and outbound calls.
- For example, suppose that there are 600 calls occurring simultaneously. If
each call generates an utterance every six seconds (that is, the agent or
customer speaks for six seconds and then pauses for one second), then 100
utterances are generated per second. (600/6=100)
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