Service Cloud Voice for Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Key Provisioning
Add a Partner Settings UI to Omni-Channel
Customize Error Messages
Communicating with Lightning Components
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Desk Phone Support
Additional Info
Connector API Reference
Object Reference
Apex Reference
Troubleshooting
PDF

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Add a Partner Settings UI to Omni-Channel

Partners can launch a Lightning component from the Omni-Channel widget with their own additional settings. This Lightning component is shown in the Additional Settings section along with other common agent settings.

Parter settings UI

This Lightning web component (LWC) can show any available LWC elements, such as radio boxes, checkboxes, comboboxes, input boxes.

To make this feature available, Partners have to provide the fully qualified name of the Lightning component from within Conversation Vendor Info, along with the LWC component in the published package. Salesforce reads the component name from the Conversation Vendor Info and displays the partner component from within the Omni-Channel widget.

To fully integrate the LWC component, partners must provide the mandatory hooks for Save and Cancel. The following diagram illustrates how the LWC component interacts with other components.

Partner settings UI diagram

In Conversation Vendor Info, set the TelephonySettingsComponent field to {namespace}:{componentName}.

Sample agentConfig.html:

Sample agentConfig.js: