Service Cloud Voice for Partner Telephony Developer Guide
jSummer '26 (API version 67.0)
Spring '26 (API version 66.0)
Winter '26 (API version 65.0)
Summer '25 (API version 64.0)
Spring '25 (API version 63.0)
Winter '25 (API version 62.0)
Summer '24 (API version 61.0)
Spring '24 (API version 60.0)
Winter '24 (API version 59.0)
Summer '23 (API version 58.0)
Spring '23 (API version 57.0)
Winter '23 (API version 56.0)
Summer '22 (API version 55.0)
Spring '22 (API version 54.0)
Winter '22 (API version 53.0)
Summer '21 (API version 52.0)
Overview
Recent Changes
Set Up Omni-Channel and a Lightning Console App
Set Up Service Cloud Voice for Partner Telephony in Your Org
Add Support for Voice Resiliency
Desk Phone Support
Apex Reference
Troubleshooting
Newer Version Available
Set Up Your Production Org
After you’ve installed the managed package, set up your production org.
This guide is for telephony providers who are creating a solution that integrates Service Cloud Voice with their telephony system. If that’s not you, see the Service Cloud Voice Implementation Guide or Salesforce Help.
Important
-
Set Up Omni-Channel and a Lightning Console App
Service Cloud Voice uses Omni-Channel to send calls to agents in your Lightning console app. Agents use the Phone tab in the Omni-Channel utility to accept or decline calls and use other call controls. -
Set Up Service Cloud Voice for Partner Telephony in Your Org
When Service Cloud Voice for Partner Telephony licenses are added to an org, Salesforce admins in the org can open the Partner Telephony Setup page and follow the steps to set up their contact center. This guide describes how you can customize that experience.