Public Sector Solutions Developer Guide
Summer '26 (API version 67.0)
Spring '26 (API version 66.0)
Winter '26 (API version 65.0)
Summer '25 (API version 64.0)
Spring '25 (API version 63.0)
Winter '25 (API version 62.0)
Summer '24 (API version 61.0)
Spring '24 (API version 60.0)
Winter '24 (API version 59.0)
Summer '23 (API version 58.0)
Spring '23 (API version 57.0)
Winter '23 (API version 56.0)
Summer '22 (API version 55.0)
Spring '22 (API version 54.0)
Winter '22 (API version 53.0)
Summer '21 (API version 52.0)
Spring '21 (API version 51.0)
Winter '21 (API version 50.0)
Summer '20 (API version 49.0)
StandardValueSet Names and Standard Picklist Fields
deleteEngagements(engagementInteractionId)
fetchEngagements(engagementInteractionId)
createEngagementInteraction(engagementContainerInput)
Integrate the Engagement Objects Into Your CTI System
Newer Version Available
EngagementContainerConnect Methods
These are the methods for EngagementContainerConnect. Methods are static.
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deleteEngagements(engagementInteractionId)
Delete an engagement interaction record. -
fetchEngagements(engagementInteractionId)
Get an engagement interaction record. -
createEngagementInteraction(engagementContainerInput)
Create an engagement interaction record.