Order Interaction

An order interaction is an ecommerce event that captures actions performed by a user to manage new, in progress, or completed orders.

The interaction names are treated as an order interaction:

Name	Value
SalesforceInteractions.OrderInteractionName.Cancel	Cancel
SalesforceInteractions.OrderInteractionName.Deliver	Deliver
SalesforceInteractions.OrderInteractionName.Exchange	Exchange
SalesforceInteractions.OrderInteractionName.Preorder	Preorder
SalesforceInteractions.OrderInteractionName.Purchase	Purchase
SalesforceInteractions.OrderInteractionName.Ship	Ship
SalesforceInteractions.OrderInteractionName.Return	Return

Order interaction fields:

Field Name	Field Type	Description
name	string	Required. The event names.
order.attributes	object	A user-supplied value.
order.currency	string	The currency of the order.
order.lineItems	Line Item Data	An array of Line Item Data values.
order.id	string	Required. A unique identifier representing the order.
order.totalValue	number	Required. The total value of the order.

Example

Here’s how an order interaction is captured using the Web SDK.

Here’s how an order interaction is captured using the Sitemap.