Data Cloud Reference Guide
jSalesforce CRM: ConversationReasonExcerpt Mapping
These data mappings are for the ConversationReasonExcerpt DLO found in the Services
bundle of the Salesforce CRM Connector for Data
Cloud.
Usage and Data Bundle
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
DLO to DMO Mapping
These data mappings relate to the Conversation Reason
Excerpt object used with the CRM connector. You can add or customize the data mappings.
| DLO Field Label | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name |
|---|---|---|---|---|
| Channel Type | ChannelType__c | text | Conversation Entry Transcript Excerpt | Engagement Channel Type |
| Conversation Duration Seconds | DurationInSeconds__c | number | Conversation Entry Transcript Excerpt | Duration In Seconds |
|
Conversation Research ID Primary Key |
Id__c | text | Conversation Entry Transcript Excerpt | Conversation Entry Transcript Excerpt ID |
| Conversation Reason ID | ConversationReasonId__c | text | Conversation Entry Transcript Excerpt | Conversation Reason |
| Conversation Reason Status | Status__c | text | Conversation Entry Transcript Excerpt | Conversation Intent Status |
| Conversation Turn Count | TurnCount__c | number | Conversation Entry Transcript Excerpt | Turn Count |
| Excerpt Text Index | ExcerptTextIndex__c | text | Conversation Entry Transcript Excerpt | Excerpt Text Index |
| Is Moved | IsMoved__c | text | Conversation Entry Transcript Excerpt | Moved |
| Language of the Conversation Excerpt | Language__c | text | Conversation Entry Transcript Excerpt | Language |
| Relevance Order | Order__c | text | Conversation Entry Transcript Excerpt | Excerpt Sequence Number |