Data Cloud Reference Guide
jSalesforce CRM: ConversationReasonReportDefinition Mapping
These data mappings are for the ConvReasonReportDefinition DLO used with the Salesforce
CRM Connector found in the Services bundle of the Salesforce CRM Connector for Data Cloud.
Usage and Data Bundle
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
DLO to DMO Mapping
These data mappings relate to the Conversation Reason
Report Definition object used with the CRM connector. You can add or customize the data
mappings.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name |
|---|---|---|---|---|
|
Conversation Reason Report Definition ID Primary Key |
Id__c | text | Conversation Reason Report Definition | Conversation Reason Report Definition ID |
| End Date | EndDate__c | dateTime | Conversation Reason Report Definition | EndDate |
| Label | text | Conversation Reason Report Definition | Name | |
| Pipeline Run Identifier | PipelineRunIdentifier__c | text | Conversation Reason Report Definition | Pipeline Run Identifier |
| Refresh Frequency | RefreshFrequency__c | text | Conversation Reason Report Definition | Recurring Event Frequency UOM |
| Start Date | StartDate__c | dateTime | Conversation Reason Report Definition | StartDate |
| Status | Status__c | text | Conversation Reason Report Definition | Conversation Reason Report Status |