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Capture and Integrate Engagement Data

Experience Tag Manager is a JavaScript library that captures user-interaction events from the Experience Cloud data layer and combines them with site data to generate web events. These events are sent to other applications, such as Data Cloud or Google Analytics. Tag Manager is installed automatically when you connect your enhanced LWR sites to Data Cloud with the built-in Data Cloud integration. You can then use information you gather with Tag Manager to build behavior profiles for web visitors, audience segmentation, site personalization, or Salesforce integrations.

Experience interaction events are triggered when a user performs an action on a site page. Examples include scrolling, clicking, and viewing. Events can take place on Lightning web components or the page itself. When they occur, they’re sent to the event queue, which notifies the Experience Tag Manager to process the events.