To perform a POST or GET request, create and send an HTTP
request with the appropriate parameters or request body.
The legacy chat product is scheduled for retirement on February 14, 2026, and is in
maintenance mode until then. During this phase, you can continue to use chat, but we no
longer recommend that you implement new chat channels. To avoid service interruptions to
your customers, migrate to Messaging for In-App and Web. Messaging offers many
of the chat features that you love plus asynchronous
conversations that can be picked back up at any time. Learn about chat retirement in Help.
The Chat REST API requests let you begin new chat sessions between agents and chat visitors
and monitor the chat activity that occurs.
j