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Notifications for Package Errors

Accurately track failed package installations, upgrades, and uninstallations in subscriber orgs with the Notifications for Package Errors feature. Proactively address issues with managed and unmanaged packages and provide support to subscribers so that they can successfully install and upgrade your apps.

You can choose to send a notification to an email address in your org when a subscriber’s attempt to install, upgrade, or uninstall a packaged app fails. To enable this feature, contact your Salesforce representative.

Errors can happen with these package operations:

  • Installation
  • Upgrade
  • Push upgrade
  • Uninstallation

When an installation fails, an email is sent to the specified address with the following details:

  • Reason for the failure
  • Subscriber org information
  • Metadata of the package that wasn’t installed properly
  • Who attempted to install the package
This example email is for a package installation that failed because the base package wasn’t installed before the subscriber tried to install an extension.