lightning:conversationAgentSend

Messaging event triggered when an agent sends a message through the Salesforce console. This method intercepts the message before it’s sent to the chat visitor. This event is also triggered when using Enhanced Messaging channels. To work with Enhanced Messaging channels, the session must be active and the Enhanced Conversation Component must be visible on the page.

Response

Name	Type	Description
recordId	String	The ID of the work record that’s associated with the current conversation.
content	String	The text of the message in the conversation log.
name	String	The name of the agent who is attempting to send the message. This name matches the agent name displayed in the conversation log.
type	String	The type of message that was received, such as an Agent or EndUser message.
timestamp	Date/Time	The date and time that the agent attempted to send the message.

Example

Component code:

1<aura:component implements="flexipage:availableForAllPageTypes" access="global" description="Conversation toolkit api sample">
2  <lightning:conversationToolkitAPI aura:id="conversationKit" />
3  <aura:handler event="lightning:conversationAgentSend" action="{! c.onAgentSend}" />
4</aura:component>

Controller code:

1({
2    onAgentSend: function(cmp, evt, helper) {
3        var recordId = evt.getParam("recordId");
4        var content = evt.getParam("content");
5        var name = evt.getParam("name");
6        var type = evt.getParam("type");
7        var timestamp = evt.getParam("timestamp");
8
9        console.log("recordId:" + recordId + " content:" + content + " name:" + name + " timestamp:" + timestamp);
10    }
11})

Salesforce Console Developer Guide

lightning:conversationAgentSend

Response

Example