Salesforce Console Developer Guide

Salesforce Console Developer Guide
Lightning Console API
How are the Classic and Lightning Console APIs Different?
Lightning Console JavaScript API
Lightning Console JavaScript API Syntax
Using Background Utility Items
Using Pop-Out Utilities
Using Events with the Lightning Console JavaScript API
Using Page Context in the Utility Bar API
Using Page References to Open Console Workspace Tabs and Subtabs
Debugging
Methods
Methods for Navigation Items
Methods for Workspace Tabs and Subtabs
Methods for the Utility Bar
LWC Methods for Enhanced Messaging
Aura Methods for Enhanced Messaging
Methods for Chat
Methods for Omni-Channel
acceptAgentWork()
closeAgentWork()
declineAgentWork()
getAgentWorkload()
getAgentWorks()
getServicePresenceStatusChannels()
getServicePresenceStatusId()
login()
logout()
lowerAgentWorkFlag()
raiseAgentWorkFlag()
setServicePresenceStatus()
Events
Salesforce Classic API
Other Resources
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raiseAgentWorkFlag for Lightning Experience

Raises a flag for this agent work item.

Arguments

Name Type Description
workId string The ID of the work item to raise the flag on.
message string Optional. The message associated with this flag.

Sample Code

Component code:

Controller code:

Response

This method returns a promise that, upon success, resolves to true and is rejected on error.

When Omni-Channel Fallback Mode is enabled, the raise and lower flag feature isn't supported. If this method is used, it doesn’t perform any operations and always resolves to true.

Note