Support Knowledge with REST API

Authenticated users need the UserProfile.apiEnabled permission, Knowledge enabled in the organization, read rights on the article type, and any other knowledge specific permission or preference that controls visibility to articles.

Guest users need the Guest Access to the Support API preference enabled on the relevant Site, Knowledge enabled in the organization, and read rights on the article type and article channel that controls the visibility for guest users.

Syntax

URI

/services/data/vXX.X/support

Method

GET

Formats

JSON, XML

Authentication

Authorization: Bearer token

Example

Example Response Body

1{
2"dataCategoryGroups" : "/services/data/vXX.X/support/dataCategoryGroups",
3"knowledgeArticles" : "/services/data/vXX.X/support/knowledgeArticles"
4:
5}