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VPL-CreateInteractionTopic

This Omnistudio Data Mapper is used in the agent console to load the interaction topic ID for an account.

Sample Input

1{
2  "interactionId": "a1S4W000006A2DPUA0",
3  "outcome": "Initiated",
4  "process": "Manage Features"
5}

Parameter	Required/Optional
itemId	Required

Sample Output

11- vlocity_cmt__CustomerInteractionTopic__c: a1R4W000004cxQBUAY

Called By

Workflow: Agent console; Customer Topic
- Integration Procedure: VPL-CreateCustomerInteractionTopicInOS