Use Aura components to adapt the user interface for your embedded components.
Aura components are the original components and don’t offer the same flexibility and
ease of use compared to Lightning Web Components.
The legacy chat product is in maintenance-only mode, and we
won't continue to build new features. You can continue to use it, but we no longer
recommend that you implement new chat channels. Instead, you can modernize your
customer communication with Messaging for In-App and Web. Messaging
offers many of the chat features that you love plus
asynchronous conversations that can be picked back up at any time.
Use Lightning Web Components (LWC) instead of Aura
components. All new Embedded Service features will only work with LWC and
support for Aura components may deprecate in the future.
Embedded Service web components
aren’t supported on the login page of Experience sites.
To create an Aura component, go to the Developer Console and click .
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