| BridgeComponent |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- The Lightning component used to communicate between the telephony
or messaging system and other Lightning components.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| CapabilitiesSupportsAgentSSO |
- Type
- boolean
- Properties
- Filter
- Description
- If set to true, agents can
single sign-on (SSO) into their contact center using Salesforce as
the identity provider (IdP). Behind the scenes, Salesforce is used
as the SAML IdP in the Single Sign-On connected app for the contact
center. If set to false, an
IdP other than Salesforce is used or an IdP isn’t used at all. The
default value is false.
- If this value is set to false
and you want to use Salesforce as the IdP for your contact center,
set this value and the namedCredentialSupported value to true and configure the service_cloud_voice.PartnerSSO
interface in your Apex integration class.
-
Available in API version 53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| CapabilitiesSupportsEinsteinConversationInsights |
- Type
- boolean
- Properties
- Filter
- Description
- If set to true, Einstein
Conversation Insights is turned on. The default value is false. Available in API version
53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
|
| CapabilitiesSupportsIntelligence |
- Type
- boolean
- Properties
- Filter
- Description
- If set to true, Salesforce
ingests real-time signals sent from a partner telephony system. If
set to false, Salesforce won't
ingest real-time intelligence signals from a partner telephony
system. The default value is false. Available in API version 59.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
|
| CapabilitiesSupportsKeyProvisioning |
- Type
- boolean
- Properties
- Filter
- Description
- If set to true, key
provisioning and renewal are automated. The default value is
false. Available in API
version 54.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
|
| CapabilitiesSupportsNamedCredential |
- Type
- boolean
- Properties
- Filter
- Description
- A sample-named credential that can be used for Apex callouts to
the partner system. Available in API version 53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| CapabilitiesSupportsPartnerContactCenterList |
- Type
- boolean
- Properties
- Filter
- Description
- If set to true, enables the
customer to select one contact center from a list of multiple
contact centers to connect with Salesforce. The default value is
false. Available in API
version 53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| CapabilitiesSupportsPartnerPhoneNumbers |
- Type
- boolean
- Properties
- Filter
- Description
- If set to true, displays a
list of phone numbers used to create contact center channels. The
default value is false.
Available in API version 54.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
|
| CapabilitiesSupportsPartnerTransferDestinations |
- Type
- boolean
- Properties
- Filter
- Description
- If set to true, allows
Salesforce to fetch contact center queues so that Salesforce and
contact center queues can be mapped. The default value is false. Available in API version
53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| CapabilitiesSupportsQueueManagement |
- Type
- boolean
- Properties
- Filter
- Description
- If set to true, support queue
management. The default value is false. Available in API version 56.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| CapabilitiesSupportsUniversalCallRecordingAccess |
- Type
- boolean
- Properties
- Filter
- Description
- If set to true, Universal
Call Recording Access is turned on. The default value is false.
- If this value is set to false
and you want to turn on Universal Call Recording, set this value to
true and configure the
service_cloud_voice.RecordingMediaProvider interface in
your Apex integration class.
-
Available in API version 54.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
|
| CapabilitiesSupportsUserSyncing |
- Type
- boolean
- Properties
- Filter
- Description
- If set to true, supports
automated user syncing whenever a user is added to or removed from
a contact center. The default value is false. Available in API version 53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| ConnectorUrl |
- Type
- url
- Properties
- Filter, Group, Nillable, Sort
- Description
- The URL that hosts your Service Cloud Voice or Bring Your Own
Channel for CCaaS connector. This value could be a Visualforce page
or a public URL.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| CustomConfigId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The foreign key to the CustomEntityDefinition, which contains
partner-specific custom settings. Available in API version 53.0 and
later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
- Relationship Name
- CustomConfig
- Refers To
- CustomObject
|
| CustomIconId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- ID of the static resource used to identify the contact center
integration, such as a Contact Center as a Service (CCaaS) provider
logo. The static resource must be in SVG format. This field is
optional. Available in API version 62.0 and later.
- This field is a relationship field.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Bring Your Own Channel for CCaaS
- Relationship Name
- CustomIcon
- Refers To
- StaticResource
|
| CustomLoginUrl |
- Type
- url
- Properties
- Filter, Group, Nillable, Sort
- Description
- The URL that hosts your telephony system or CCaaS system login
page.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| DeveloperName |
- Type
- string
- Properties
- Filter, Group, Sort
- Description
- The unique name of the object in the API. This field is
automatically generated, but you can supply your own value if you
create the record using the API.
|
| FullName |
- Type
- string
- Properties
- Create, Group, Nillable
- Description
- The full name of the associated ConversationVendorInfo type in
Metadata API. The full name can include a namespaceprefix. Query this field only if the query result contains no
more than one record. Otherwise, an error is returned. If more than one record
exists, use multiple queries to retrieve the records. This limit protects
performance.
|
| IntegrationClassId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The foreign key to the partner Apex class implementing supported
interfaces. Available in API version 53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
- This field is a relationship field.
- Relationship Name
- IntegrationClass
- Refers To
- ApexClass
|
| Language |
- Type
- picklist
- Properties
- Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort
- Description
- The language of the master label (MasterLabel) in the user interface.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
|
| ManageableState |
- Type
- ManageableState enumerated list
- Properties
- Filter, Group, Nillable, Restricted picklist, Sort
- Description
- Indicates the manageable state of the specified component that is contained
in a package:
- beta
- deleted
- deprecated
- deprecatedEditable
- installed
- installedEditable
- released
- unmanaged
|
| MasterLabel |
- Type
- string
- Properties
- Filter, Group, Sort
- Description
- The partner vendor's display name as it appears in the UI. This
name appears in several places in the UI, so include the partner
vendor name for easy identification. For Service Cloud Voice, this
label also represents the telephony provider name in the contact
center record.
- For Service Cloud Voice with Amazon Connect, this field is always
set to Service Cloud
Voice.
|
| Metadata |
- Type
-
ConversationVendorInfo
- Properties
- Create, Nillable, Update
- Description
- The ConversationVendorInfo's metadata.
- Query this field only if the query result contains no
more than one record. Otherwise, an error is returned. If more than one record
exists, use multiple queries to retrieve the records. This limit protects
performance.
|
| NamedCredentialId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- A sample-named credential that can be used for Apex callouts to
the partner system. Available in API version 53.0 and later.
-
Applies to the following implementations:
- Service Cloud Voice with Partner Telephony
- Service Cloud Voice with Partner Telephony from Amazon
Connect
- Bring Your Own Channel for CCaaS
- This field is a relationship field.
- Relationship Name
- NamedCredential
- Refers To
- NamedCredential
|
| NamespacePrefix |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
-
The namespace prefix associated
with this object. Each Developer Edition organization that creates a managed package has a
unique namespace prefix. Limit: 15 characters. You can refer to a component in a managed
package by using the namespacePrefix__componentName notation.
The namespace prefix can have one of the
following values:
- In Developer Edition organizations, the namespace prefix is set to the namespace prefix
of the organization for all objects that support it. There is an exception if an object is
in an installed managed package. In that case, the object has the namespace prefix of the
installed managed package. This field’s value is the namespace prefix of the Developer
Edition organization of the package developer.
- In organizations that are not Developer Edition organizations,
NamespacePrefix is only set for objects that are part of an installed
managed package. There is no namespace prefix for all other objects.
|
| TelephonySettingsComponent |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- The name of the Lightning Web Component (LWC) that is used to
display additional agent settings in the Omni-Channel widget. This
value is in the format mynamespace:componentName, where mynamespace is the namespace
associated with the Service Cloud Voice package that was created,
and componentName is the FQDN
of the Lightning component.
-
Available in API version 54.0 and later.
-
Applies to the following implementation:
- Service Cloud Voice with Partner Telephony
|
| VendorType |
- Type
- picklist
- Properties
- Filter, Group, Nillable, Restricted picklist, Sort
- Description
- The Service Cloud feature the partner vendor supports.
Possible
values are:
-
Amazon_Connect —
For Service Cloud Voice with Amazon Connect.
-
BringYourOwnChannelPartner — For Bring
Your Own Channel for Messaging. Available in API version 60.0
and later.
-
BringYourOwnContactCenter — For Bring
Your Own Channel for Contact Center as a Service (CCaaS).
Available in API version 60.0 and later.
-
ServiceCloudVoicePartner — For Service
Cloud Voice with Partner Telephony or Service Cloud Voice
with Partner Telephony from Amazon Connect.
- Available in API version 53.0 and later.
|
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