Public Sector Solutions Developer Guide

Public Sector Solutions Data Models
Public Sector Solutions Standard Objects
PublicSectrSltn Namespace
Public Sector Solutions APIs
Public Sector Solutions Standard Invocable Actions
Public Sector Solutions Tooling API Objects
Public Sector Solutions Metadata API Types
Public Sector Solutions Associated Objects
StandardValueSet Names and Standard Picklist Fields
Accounting Subledger
Action Launcher
Business Rules Engine
Criteria-Based Search and Filter
Decision Explainer
Discovery Framework
Engagement
Engagement Data Model
Engagement Connect APIs
Apex Reference
ConnectApi Namespace
DataRetrieval Namespace
Engagement Class
Engagements Class
EngagementRecordDetails Class
EngagementRecordDetailsList Class
ObjectDetailsRepresentation Class
RecordDetailsRepresentation Class
FieldDetailsRepresentation Class
RecordTranscripts Class
RecordTranscripts Constructors
RecordTranscriptsList Class
Transcript Class
Integrate the Engagement Objects Into Your CTI System
Group Membership and Households
Identity Verification
Intelligent Document Reader
Interest Tagging
Omnistudio Business APIs
Outcome Management Developer Guide
Record Alerts
Record Rollup Definitions
Service Process Studio
Timeline
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RecordTranscripts Class

Stores the transcripts of a single interaction session record, such as a messaging session or a voice call.

Namespace

DataRetrieval

RecordTranscripts Constructors

The RecordTranscripts class includes these constructors.

RecordTranscripts(transcripts, recordId)

Creates an instance of the DataRetrieval.RecordTranscripts class by using the specified parameters to store the transcripts associated with an engagement record.

Signature

public RecordTranscripts(List<DataRetrieval.Transcript> transcripts, String recordId)

1DataRetrieval.RecordTranscripts, newinstance, [List<DataRetrieval.Transcript>, String], DataRetrieval.RecordTranscripts

Parameters

transcripts
Type: List<DataRetrieval.Transcript>
The transcripts from a single interaction session between a customer and an agent.
recordId
Type: String
ID of the interaction session record, such as a messaging session or a voice call.

RecordTranscripts()

Creates an instance of the DataRetrieval.RecordTranscripts class.

Signature

public RecordTranscripts()

1DataRetrieval.RecordTranscripts, newinstance, [], DataRetrieval.RecordTranscripts