Service Process Update

Retrieve or update a service process.

Resource

1/connect/service-excellence/service-catalog-request/svcCatalogRequestId

Available version

57.0

Requires Chatter

HTTP methods

GET PATCH

Response body for GET

Service Process Record

Request body for PATCH

JSON example

1{
2  "attributes": {
3    "data": {
4      "IncidentDate": {
5        "value": "2023-03-10"
6      },
7      "ProductType": {
8        "value": "ATM / debit card"
9      },
10      "CaseParticipantInfo": {
11        "value": [
12          {
13            "Participant": "003xx000004WhGKAA0",
14            "Status": "Active",
15            "age_of_participant": 30
16          },
17          {
18            "Participant": "003xx000004WhGdAAK",
19            "Status": "Active",
20            "age_of_participant": 20
21          }
22        ]
23      },
24      "accountInfo": {
25        "value": [
26          {
27            "accountId": "001B000001UZDhOIAX",
28            "accountName": "Rachael Adams"
29          },
30          {
31            "accountId": "001B000001Ua331IAB",
32            "accountName": "Robert Williams"
33          }
34        ]
35      }
36      "case_status": {
37        "value": "Active"
38      },
39      "case_description": {
40        "value": "Sample test"
41      },
42      "base_field": {
43        "value": "Value on base field"
44      },
45      "cities": {
46        "value": [
47          "Delhi",
48          "Hyderabad"
49        ]
50      }
51    }
52  },
53  "svcCatalogItemDefApiName": "fsc_complaint_management"
54}

Properties

Name	Type	Description	Required or Optional	Available Version
`attributes`	Map<String, Generic Object>	Field name-value pairs, object names and field name-value pairs, or both. The attributes property populates the base and extended attributes defined in Service Process Studio and must match their structure.	Required	57.0
`caseInfo`	Map<String, Generic Object>	Field name-value pairs for the Case object.	Optional	57.0
`documentInfo`	Document Info Attributes[]	List of documents.	Optional	57.0
`svcCatalogItemDefApiName`	String	API Name of the related Service Catalog Item Definition. See SvcCatalogItemDef.	Required	57.0

Request parameters for PATCH

Parameter Name	Type	Description	Required or Optional	Available Version
`serviceProcessRequestData`	Object	Top-level parameter for the request body.	Required	58.0

Response body for PATCH

Service Process Output

Public Sector Solutions Developer Guide

Service Process Update