Claim

Represents a warranty Claim submitted by a partner to a manufacturer, or a supplier recovery claim submitted by the manufacturer to a supplier. This object is available in Manufacturing Cloud in API version 58.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field	Details
AccountId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the account related to the claim. This field is a relationship field. Relationship Name Account Relationship Type Lookup Refers To Account
ClaimReason	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The reason for initiating the claim.
ClaimReasonType	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The category to which the claim reason belongs. Possible values are: `Accident` `Natural Disaster`
ClaimType	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Sort, Update Description The type of the claim. Possible values are: `Pre Warranty Authorization` `Warranty Claim` The default value is `Warranty Claim`.
ClaimTypeCode	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The type of the claim. Possible values are: `PreWarrantyAuthorization` `SupplierRecoveryClaim` `WarrantyClaim` The default value is `Warranty Claim`.
FinalizedDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date on which the claim was marked resolved, with claim status as approved or rejected.
FnolChannel	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The channel through which the loss was reported. Possible values are: `Chatbot` `Mobile` `Phone` `Web`
IsClosed	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the claim has been closed (`true`) or not (`false`). The default value is `false`.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed a record related to this record.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed.
Name	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The claim number in the claims management system.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description ID of the record owner. This field is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
RelatedClaimId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description ID of the claim related to this claim. This field is a relationship field. Relationship Name RelatedClaim Relationship Type Lookup Refers To Claim
Severity	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The severity of the claim. Possible values are: `High` `Low` `Medium`
Status	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Sort, Update Description The status of the claim. Possible values are: `Approved` `Draft` `Manual Review Needed` `Rejected` `Requested Information` `Submitted` `Under Review` The default value is `Draft`.
Summary	Type textarea Properties Create, Nillable, Update Description The description of the claim.
TotalAdjustedAmount	Type currency Properties Filter, Nillable, Sort Description The claim amount that was approved. This field is a calculated field.
TotalClaimedAmount	Type currency Properties Filter, Nillable, Sort Description The total amount being claimed. This field is a calculated field.
UsageType	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The usage type of the Claims record. Possible values are: `Manufacturing`

Manufacturing Cloud Developer Guide

Claim

Supported Calls

Fields