Manufacturing Cloud Developer Guide
jClaim
Represents a warranty Claim submitted by a partner to a manufacturer,
or a supplier recovery claim submitted by the manufacturer to a supplier. This object
is available in Manufacturing Cloud in API version 58.0 and later.
Supported Calls
create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()
Fields
AccountId
- Type: reference
- Properties: Create, Filter, Group, Nillable, Sort, Update
-
Description: The ID of the account related to the claim.
This field is a relationship field.
- Relationship Name: Account
- Relationship Type: Lookup
- Refers To: Account
ClaimReason
- Type: string
- Properties: Create, Filter, Group, Nillable, Sort, Update
- Description: The reason for initiating the claim.
ClaimReasonType
- Type: picklist
- Properties: Create, Filter, Group, Nillable, Sort, Update
- Description: The category to which the claim reason belongs.
-
Possible values:
- Accident
- Natural Disaster
ClaimType
- Type: picklist
- Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
- Description: The type of the claim.
- Default value: Warranty Claim
-
Possible values:
- Pre Warranty Authorization
- Warranty Claim
ClaimTypeCode
FinalizedDate
- Type: dateTime
- Properties: Create, Filter, Nillable, Sort, Update
- Description: The date on which the claim was marked resolved, with claim status as approved or rejected.
FnolChannel
- Type: picklist
- Properties: Create, Filter, Group, Nillable, Sort, Update
- Description: The channel through which the loss was reported.
-
Possible values:
- Chatbot
- Mobile
- Phone
- Web
IsClosed
- Type: boolean
- Properties: Defaulted on create, Filter, Group, Sort
- Description: Indicates whether the claim has been closed (true) or not (false).
- Default value: false
LastReferencedDate
- Type: dateTime
- Properties: Filter, Nillable, Sort
- Description: The timestamp for when the current user last viewed a record related to this record.
LastViewedDate
- Type: dateTime
- Properties: Filter, Nillable, Sort
- Description: The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed.
Name
- Type: string
- Properties: Create, Filter, Group, idLookup, Sort, Update
- Description: The claim number in the claims management system.
OwnerId
- Type: reference
- Properties: Create, Defaulted on create, Filter, Group, Sort, Update
-
Description: ID of the record owner.
This field is a polymorphic relationship field.
- Relationship Name: Owner
- Relationship Type: Lookup
- Refers To: Group, User
RelatedClaimId
- Type: reference
- Properties: Create, Filter, Group, Nillable, Sort, Update
-
Description: ID of the claim related to this claim.
This field is a relationship field.
- Relationship Name: RelatedClaim
- Relationship Type: Lookup
- Refers To: Claim
Severity
- Type: picklist
- Properties: Create, Filter, Group, Nillable, Sort, Update
- Description: The severity of the claim.
-
Possible values:
- High
- Low
- Medium
Status
- Type: picklist
- Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
- Description: The status of the claim.
- Default value: Draft
-
Possible values:
- Approved
- Draft
- Manual Review Needed
- Rejected
- Requested Information
- Submitted
- Under Review
Summary
- Type: textarea
- Properties: Create, Nillable, Update
- Description: The description of the claim.
TotalAdjustedAmount
- Type: currency
- Properties: Filter, Nillable, Sort
-
Description: The claim amount that was approved.
This field is a calculated field.
TotalClaimedAmount
- Type: currency
- Properties: Filter, Nillable, Sort
-
Description: The total amount being claimed.
This field is a calculated field.
UsageType
- Type: picklist
- Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description: The usage type of the Claims record.
-
Possible values:
- Manufacturing