ISVforce Guide
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Use Managed Packages to Develop Your AppExchange Solution
Pricing Plans in AppExchange Checkout
Payment Methods in AppExchange Checkout
How Is Revenue Shared in AppExchange Checkout?
Collect VAT for AppExchange Checkout Transactions
What Is Strong Customer Authentication?
How Strong Customer Authentication Affects AppExchange Checkout
Prepare Your Customers for Strong Customer Authentication
Manage AppExchange Checkout Subscription Payments That Require Customer Authorization
View AppExchange Checkout Subscription Payments That Require Customer Authorization
Authorize an AppExchange Checkout Subscription Payment
OEM User License Guide
Newer Version Available
Strong Customer Authentication Best Practices for AppExchange Checkout
If you sell an AppExchange solution in a region that requires strong customer
authentication (SCA), follow these Checkout best practices.
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Prepare Your Customers for Strong Customer Authentication
If you serve customers in the European Economic Area, communicate how strong customer authentication (SCA) affects online payments, including payments for your AppExchange solution. -
Manage AppExchange Checkout Subscription Payments That Require Customer Authorization
If a Checkout subscription payment fails because it requires customer authorization, determine how Stripe handles the related subscription. For example, you can configure Stripe to cancel the subscription, mark the subscription as unpaid, or take no action. -
View AppExchange Checkout Subscription Payments That Require Customer Authorization
If a Checkout subscription payment can’t be processed because it requires customer authorization, Stripe marks the payment as failed. View these payments in the Stripe dashboard to see transaction details, including customer contact information. You can use this information to follow up with the customer and provide instructions for authorizing the payment on AppExchange. -
Authorize an AppExchange Checkout Subscription Payment
In regions that require strong customer authentication (SCA), a customer’s bank or credit card issuer may require the customer to authorize Checkout subscription payments periodically. To see payments that require customer authorization, check your Stripe dashboard. If authorization is required, we prompt the customer when they log in to AppExchange. However, you can also provide customers with self-service instructions for authorizing a payment.