LiveChatTranscript

This object is automatically created for each Live Agent chat session and stores information about the session. This object is available in API version 24.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see LiveChatTranscript in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Digits	Length
`Abandoned`	Abandoned After	int	9
`AccountId`	Account ID	reference		18
`AverageResponseTimeOperator`	Agent Average Response Time	int	9
`AverageResponseTimeVisitor`	Visitor Average Response Time	int	9
`Body`	Body	textarea		131072
`Browser`	Browser	string		200
`BrowserLanguage`	Browser Language	string		200
`CaseId`	Case ID	reference		18
`ChatDuration`	Chat Duration	int	9
`ChatKey`	Chat Key	string		200
`ContactId`	Contact ID	reference		18
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`CurrencyIsoCode`	Currency ISO Code	picklist		3
`EndTime`	End Time	datetime
`EndedBy`	Ended By	picklist		255
`Id`	Chat Transcript ID	id		18
`IpAddress`	Visitor IP Address	string		39
`IsChatbotSession`	Is Chatbot Session	boolean
`IsDeleted`	Deleted	boolean
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`LastReferencedDate`	Last Referenced Date	datetime
`LastViewedDate`	Last Viewed Date	datetime
`LeadId`	Lead ID	reference		18
`LiveChatButtonId`	Chat Button ID	reference		18
`LiveChatDeploymentId`	Chat Deployment ID	reference		18
`LiveChatVisitorId`	Chat Visitor ID	reference		18
`Location`	Location	string		200
`MaxResponseTimeOperator`	Agent Maximum Response Time	int	9
`MaxResponseTimeVisitor`	Visitor Maximum Response Time	int	9
`Name`	Chat Transcript Name	string		255
`OperatorMessageCount`	Agent Message Count	int	9
`OwnerId`	Owner ID	reference		18
`Platform`	Platform	string		200
`ReferrerUri`	Referring Site	string		200
`RequestTime`	Request Time	datetime
`ScreenResolution`	Screen Resolution	string		200
`SkillId`	Skill ID	reference		18
`StartTime`	Start Time	datetime
`Status`	Status	picklist		255
`SupervisorTranscriptBody`	Supervisor Transcript Body	textarea		131072
`SystemModstamp`	System Modstamp	datetime
`UserAgent`	User Agent	string		200
`VisitorMessageCount`	Visitor Message Count	int	9
`VisitorNetwork`	Network	string		200
`WaitTime`	Wait Time	int	9

Salesforce Field Reference Guide

LiveChatTranscript

Fields