PendingServiceRouting

Represents the routing details of a work item that’s waiting to be routed or assigned. This object is available in API version 40.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see PendingServiceRouting in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Digits	Length	Precision	Scale
`BotId`	Bot ID	reference		18
`BotType`	Bot Type	picklist		255
`CapacityPercentage`	Capacity Percentage	percent			5	2
`CapacityWeight`	Capacity Weight	double			10	2
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`CurrencyIsoCode`	Currency ISO Code	picklist		3
`CustomRequestedDateTime`	Custom Requested Date	datetime
`DropAdditionalSkillsTimeout`	Drop Additional Skills Time-Out	int	9
`GroupId`	Group ID	reference		18
`Id`	Pending Service Routing ID	id		18
`IsConference`	Is Conference	boolean
`IsDeleted`	Deleted	boolean
`IsInterruptible`	Is Interruptible	boolean
`IsPreferredUserRequired`	Is Preferred User Required	boolean
`IsPushAttempted`	Is Push Attempted	boolean
`IsPushed`	Is Pushed	boolean
`IsReadyForRouting`	Is Ready For Routing	boolean
`IsTransfer`	Is Transfer	boolean
`LastDeclinedAgentSession`	Last Declined Agent Session	string		200
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`Name`	Name	string		255
`OwnerId`	Owner ID	reference		18
`PausedCapacityPercentage`	Percentage of Capacity for Paused Work Items	percent			5	2
`PausedCapacityWeight`	Units of Capacity for Paused Work Items	double			10	2
`PreferredUserId`	User ID	reference		18
`PushTimeout`	Push Time-Out	int	9
`QueueId`	Queue ID	reference		18
`RoutingModel`	Queue's Routing Model	picklist		255
`RoutingPriority`	Routing Priority	int	9
`RoutingType`	Routing Type	picklist		255
`Serial`	Serial	int	9
`ServiceChannelId`	Service Channel ID	reference		18
`SystemModstamp`	System Modstamp	datetime
`TransferRequesterId`	User ID	reference		18
`WorkItemId`	WorkItem ID	reference		18

Salesforce Field Reference Guide

PendingServiceRouting

Fields