Connect REST API Developer Guide
jNewer Version Available
Call Coaching Resources
Einstein Conversation Insights is available to provide insights about customer calls
and offer call coaching for sales and service users. Get the current status of Einstein
Conversation Insights. Post metadata about a new voice call and recording. Upload an audio
recording of a voice call.
Available resources are:
| Resource | Description |
|---|---|
| /callcoaching/callCoachingMediaProviderId | Get the status of Einstein Conversation Insights. |
| /voicecalls | Post metadata about new voice calls and recordings. |
| /voicecalls/voiceCallId/audio_upload | Upload an audio recording of a voice call. |