ProdtSvcCmpnGrpDefCausalItm

Represents information about the impacted item that caused the service campaign to be initiated, such as an airbag that needs to be repaired or replaced. Stores the granular details related to the causal item, facilitating efficient execution of the product service campaign. This object is available in API version 65.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field	Details
BusinessBrandId	Type reference Properties Filter, Group, Nillable, Sort Description Auto-populated based on the business brand on the product record related to the product service campaign group definition causal item. This field is a relationship field. Relationship Name BusinessBrand Refers To BusinessBrand
Description	Type textarea Properties Create, Filter, Nillable, Sort, Update Description The description of the product service campaign group definition causal item.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed a record related to this record.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed.
MakeName	Type string Properties Filter, Group, Nillable, Sort Description Auto-populated based on the make name on the product record related to the product service campaign group definition causal item.
ModelName	Type string Properties Filter, Group, Nillable, Sort Description Auto-populated based on the model name on the product record related to the product service campaign group definition causal item.
ModelYear	Type int Properties Filter, Group, Nillable, Sort Description Auto-populated based on the model year on the product record related to the product service campaign group definition causal item.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the product service campaign group definition causal item.
ProductId	Type reference Properties Create, Filter, Group, Sort, Update Description The faulty product that is the cause of a product service campaign. This field is a relationship field. Relationship Name Product Refers To Product2
ProductSvcCampaignGrpDefId	Type reference Properties Create, Filter, Group, Sort Description The product service campaign group definition associated with the product service campaign group definition causal item. This field is a relationship field. Relationship Name ProductSvcCampaignGrpDef Relationship Type Master-detail Refers To ProductSvcCampaignGrpDef (the master object)
RemediationType	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The remediation plan for a product service campaign, such as replacement or repair. Possible values are: `Notation` `Repair` `Replace`
ReplacementRqstType	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The type of replacement requested for a product service event, such as product return for credit or receiving credit without returning the product. Possible values are: `RequestACreditWithoutProductReturn`—Choose the ‘Request a Credit without Product Return’ option to scrap the causal parts without returning them and still receive credit from your supplier or original equipment manufacturer `RequestAProductReturnWithCredit`—Choose the ‘Request a Product Return with Credit’ option to return causal parts to your supplier or original equipment manufacturer and receive credit from them

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ProdtSvcCmpnGrpDefCausalItmChangeEvent: Change events are available for the object.
ProdtSvcCmpnGrpDefCausalItmHistory: History is available for tracked fields of the object.

Manufacturing Cloud Developer Guide

ProdtSvcCmpnGrpDefCausalItm

Supported Calls

Fields

Associated Objects