Service Cloud Voice Implementation Guide
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Service Cloud Voice Implementation Guide Release Notes
This section describes recent changes that have been made to this guide.
To see the latest feature updates for Service Cloud Voice, visit Service Cloud Voice release notes.
Updates for Spring ’26
- Added this release notes page to serve as a changelog for this guide.
- Added the Route a Voice Call API to the Telephony Integration API.
- Added the Request a Callback API to the Telephony Integration API.
- Updated the InvokeTelephonyIntegrationApiFunction Lambda Function for the new APIs to route a voice call and request a callback.