Salesforce Voice with Telephony Providers Implementation Guide
jSalesforce Voice with Telephony Providers Implementation Guide Release Notes
This section describes recent changes that have been made to this guide.
To see the latest feature updates for Voice, visit Voice release notes.
Updates for Winter ’27
- Updated CTRDataSyncFunction Lambda Function:
- Noted that the CallAcceptDateTime value is an empty string if a call never connected on the vendor side.
- Provided more context about CallDurationInSeconds and clarified how the value is calculated.
Updates for Summer ’26
- Updated the Request a Callback Telephony Integration API for new scheduled callbacks and callback preview functionality.
- Rebranded the Service Cloud Voice Implementation Guide as the Salesforce Voice for Telephony Providers Implementation Guide to align with the recent product name change.
Updates for Spring ’26
- Added this release notes page to serve as a changelog for this guide.
- Added the Route a Voice Call API to the Telephony Integration API.
- Added the Request a Callback API to the Telephony Integration API.
- Updated the InvokeTelephonyIntegrationApiFunction Lambda Function for the new APIs to route a voice call and request a callback.