Industries Common Resources Developer Guide

Industries Common Resources
AI Accelerator and Scoring Framework
Action Launcher
Actionable List Members
Actionable Segmentation
Business Rules Engine
Collections and Recovery
Context Service
Criteria-Based Search and Filter
Data Processing Engine, Batch Management, and Monitor Workflow Services
Digital Lending
Discovery Framework
Decision Explainer
Einstein Relationship Insights
Einstein Standard Invocable Actions
Engagement
Engagement Data Model
Engagement Connect APIs
Apex Reference
ConnectApi Namespace
DataRetrieval Namespace
Engagement Class
Engagement Constructors
Engagements Class
EngagementRecordDetails Class
EngagementRecordDetailsList Class
ObjectDetailsRepresentation Class
RecordDetailsRepresentation Class
FieldDetailsRepresentation Class
RecordTranscripts Class
RecordTranscriptsList Class
Transcript Class
Integrate the Engagement Objects Into Your CTI System
Group Membership and Households
Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Interest Tagging
Omnistudio
Outcome Management Developer Guide
Outreach List
Process Compliance Navigator
Record Alerts
Record Rollup Definitions
Scheduled Reminders
Sentiment Insights
Service Process Studio
Stage Management
Timeline
Unified Catalog
Virtual Calls
Associated Objects
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
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Engagement Class

Stores the object name and ID of an engagement record. An engagement record represents an engagement interaction, a messaging session, or a voice call between a customer and an agent.

Namespace

DataRetrieval

Engagement Constructors

Use the Engagement constructor to initialize the Engagement class that associates an engagement record ID with the API name of the engagement object.

The Engagement class includes these constructors.

Engagement(recordId, objectApiName)

Creates an instance of the DataRetrieval.Engagement class to associate an engagement record ID with the API name of the engagement object.

Signature

public Engagement(String recordId, String objectApiName)

1DataRetrieval.Engagement, newinstance, [String, String], DataRetrieval.Engagement

Parameters

recordId
Type: String
ID of the engagement record that’s associated with the interaction between a customer and an agent.
objectApiName
Type: String
API name of the engagement object that’s associated with the interaction between a customer and an agent.

Engagement()

Creates an instance of the DataRetrieval.Engagement class.

Signature

public Engagement()

1DataRetrieval.Engagement, newinstance, [], DataRetrieval.Engagement