Industries Common Resources Developer Guide
jSummer '26 (API version 67.0)
Spring '26 (API version 66.0)
Winter '26 (API version 65.0)
Summer '25 (API version 64.0)
Spring '25 (API version 63.0)
Winter '25 (API version 62.0)
Summer '24 (API version 61.0)
Spring '24 (API version 60.0)
Winter '24 (API version 59.0)
Summer '23 (API version 58.0)
Spring '23 (API version 57.0)
Winter '23 (API version 56.0)
Summer '22 (API version 55.0)
Spring '22 (API version 54.0)
Winter '22 (API version 53.0)
Summer '21 (API version 52.0)
Spring '21 (API version 51.0)
IdentityVerificationProcDef
IdentityVerificationProcDtl
IdentityVerificationProcFld
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
Identity Verification Data Model
The Identity Verification data model is used in configuring the process to verify the
identity of a caller before their requests are processed by a call center agent.
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IdentityVerificationProcDef
Represents the definition of the identity verification process. Available in API version 54.0 and later. -
IdentityVerificationProcDtl
Used to configure the search function as well as the minimum number of verifiers for the identity verification process. Available in API version 54.0 and later. -
IdentityVerificationProcFld
Used to configure the questions or criteria for verifying the identity of a caller. Available in API version 54.0 and later.