Automotive Cloud Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Identity Verification and Engagements in Automotive Cloud
The Identity Verification data model is used in configuring the process to verify the
identity of a caller before their requests are processed by a customer service representative
(CSR) in the Service Console for Automotive. The engagement data model is used to store details
about an interaction between a caller and a CSR, after the identity of the caller is verified and
the CSR is working in the console.
| Available in: Enterprise, Unlimited, and Developer Editions. |
For more information on Engagements, see Engagement Data Model.
For more information on Identity Verification, see Identity Verification.