Automotive Cloud Developer Guide
jIdentity Verification and Engagements in Automotive Cloud
The Identity Verification data model is used in configuring the process to verify the
identity of a caller before their requests are processed by a customer service representative
(CSR) in the Service Console for Automotive. The engagement data model is used to store details
about an interaction between a caller and a CSR, after the identity of the caller is verified and
the CSR is working in the console.
| Available in: Enterprise, Unlimited, and Developer Editions. |
For more information on Engagements, see Engagement Data Model.
For more information on Identity Verification, see Identity Verification.