Agentforce Health Developer Guide

Agentforce Health Developer Guide
Health Cloud Data Model
Health Cloud Associated Objects
Health Cloud Fields on Standard Objects
Health Cloud Platform Events
Working With Electronic Health Records
Emergency Response Management
Apex Reference
HealthCloudExt Namespace
id_verification Namespace
FieldValue Class
IdentityVerificationExt Interface
ProcessDefinition Class
ProcessDetail Class
SearchFilter Class
SearchFilters Class
SearchRequest Class
SearchResult Class
SearchResultHeader Class
SearchResultRow Class
SelectedSearchResult Class
SelectedVerifiedResult Class
VerificationContext Class
VerificationProcessField Class
VerificationProcessFieldList Class
VerifiedDetails Class
VerifiedResult Class
Verifier Class
embeddedai Namespace
BatchProcessor
DocumentAI Namespace
hlthcrbilling Namespace
Health Cloud Business APIs
Health Cloud Tooling API Objects
Health Cloud Standard Invocable Actions
Metadata Types
Health Cloud FHIR APIs
MuleSoft Direct Integrations
API End-of-Life Policy
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Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

id_verification Namespace

The id_verification namespace provides an interface and classes for Health Cloud to verify the caller’s identity.

For example, the call center agent can ask the person to confirm their social security number, birth date, insurance details, or driver’s license number.

The person contacting the call center could be a patient, a parent or guardian if the patient’s a minor, the authorized representative of a patient, or a provider. No matter who the caller is, if they want sensitive information, an agent must verify the caller’s identity first. If the inquiry concerns information in the public domain (for example, the location of a hospital), then verification isn’t required.

The following are the classes in the id_verification namespace.