Industries Common Resources Developer Guide

Industries Common Resources
AI Accelerator and Scoring Framework
Action Launcher
Actionable List Members
Actionable Segmentation
AI Relationship Research
Business Rules Engine
Collections and Recovery
Context Service
Criteria-Based Search and Filter
Data Processing Engine, Batch Management, and Monitor Workflow Services
Digital Lending
Discovery Framework
Decision Explainer
Einstein Relationship Insights
Einstein Standard Invocable Actions
Engagement
Engagement Data Model
Engagement Connect APIs
Apex Reference
ConnectApi Namespace
EngagementContainerConnect Methods
Input Classes
ConnectApi.EngagementCustomFieldsInput
ConnectApi.EngagementAttendeeCreateInput
ConnectApi.EngagementInteractionCreateInput
ConnectApi.EngagementTopicCreateInput
ConnectApi.EngagementsCreateInput
Output Classes
DataRetrieval Namespace
Integrate the Engagement Objects Into Your CTI System
Group Membership and Households
Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Interest Tagging
Omnistudio
Outcome Management Developer Guide
Outreach List
Process Compliance Navigator
Record Alerts
Record Rollup Definitions
Scheduled Reminders
Sentiment Insights
Service Process Studio
Stage Management
Timeline
Unified Catalog
Virtual Calls
Associated Objects
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
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Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

ConnectApi.EngagementAttendeeCreateInput

Input representation to create an engagement attendee record.
Property Type Description Required or Optional Available Version
customFieldsList List<ConnectApi.EngagementCustomFieldsInput> The custom fields and their values for engagement attendees. Optional 56.0
endDateTime String The date and time when the engagement with the attendee ends. Optional 55.0
engagementInteractionId String The Engagement Interaction ID related to the attendee. 55.0
externalAttendeeId String The external user related to the engagement, such as the customer or partner. To avoid an error, either this field or the InternalAttendeeId field must have a value. The value must be an account, contact, or lead. 55.0
id String The ID field for an EngagementAttendee record. Required 55.0
internalAttendeeId String The internal user related to the engagement, such as the call center agent. To avoid an error, either this field or the ExternalAttendeeId field must have a value. The value must be a user. 55.0
isAuthenticated Boolean Indicates whether the initiating attendee of the engagement interaction was authenticated through interactive voice response (IVR) or Web channel (true) or not (false). The default value is false. 55.0
isVerified Boolean Indicates whether the initiating attendee of the engagement interaction was verified (true) or not (false). The default value is false. 55.0
ownerId String The Salesforce ID of the person who owns this engagement attendee record. 55.0
role String The role of an engagement attendee. The possible values are:
  • OnBehalf
  • Self
 56.0
startDateTime String The date and time when the engagement with the attendee starts. Required 55.0
verificationTime String The time when the attendee was verified for the engagement interaction. 55.0