Media Cloud Developer Guide

Media Cloud Developer Guide
Media Cloud Standard Objects
Media Cloud Fields on Standard Objects
Media Cloud Invocable Actions
Key Components for Subscriber Lifecycle Management
Omnistudio Data Mapper for Subscriber Lifecycle Management
Integration Procedures for Subscriber Lifecycle Management
VPL-CreateCustomerInteractionTopicInOS
VPL360CSR_CreatePaymentIntentBillingCSR
VPL360CSR_CreatePaymentIntentCSR
VPL360CSR_CreateSetupIntentCSR
VPL360CSR_getPaymentMethodsCSR
VPL360CSR_VIP_DetachcardFromCustomerCSR
VPL360_AssetFetch
VPL360_AssetToOrder
VPL360_AssetToOrderForRelatedAssets
VPL360_CancelAsset
VPL360_CancelAssetItem
VPL360CancelCartItem
VPL360_CancelOrder
VPL360_CancelSubscription
VPL360_CreatePaymentIntent
VPL360_CreatePaymentIntentBilling
VPL360_CreatePaymentmethod
VPL360_CreateSetupIntent
VPLS360_CreateStripeCustomer
VPL360_CSRBasePackageChange
VPL360_CsrBasePackPosttocart
VPL360_CsrBasepackretrieve
VPL360_DeleteCartContextKey
VPL360_DeleteCartItem
VPL360_DeleteCartItem
VPL360_DoSignIn
VPL360_ExtractAccountForUser
VPL360_FetchCartContextKey
VPL360_GetCurrentUserDetails
VPL360_getPaymentMethods
VPLS360_getStripePublicKey
VPLS360_InvoiceInfo
VPL360_IPExtractPromo
VPL360_ListenStripeWebhookV2
VPL360_NewUserRegistration
VPL360_OfferDetails
VPL360_OrderCancellationNonSignature
VPL360_PreValidateOrderCancellation
VPL360_RemoveSignatureAssetWithPromotion
VPL360_RevokeCancellation
VPL360_RevokeCancellationAllAssets
VPL360_ShopAddOnPreProcess
VPL360_SubmitFDOrder
VPL360_SubmitSupplementalOrder
VPL360_UpdateAccountDetails
VPL360_UpdateBasketOnCart
VPLS360_UpdateBillingShipping
VPL360_UpsertPayMethodOrderPayment
VPL360_ValidateCart
VPL360_VIP_DetachcardFromCustomer
vpls360csr_AssetFetchForCustomer
vpls360csr_ChangePersonalDetailsPreProcess
vpls360csr_CsrBaseSubmitOrder
vpls360csr_FetchAssets
vpls360csr_GetProfileDetails
vpls360csr_GetUserStory
vpls360csr_UpdatePersonalDetails
VPLS360_addTag
VPLS360_BillingSummary
VPLS360_notifyUser
VPLS360_predictAddress
VPLS360_ticket
VPLS360_updateBillingShipping
VPLS360UpdateBillingShippingAddress
VPL_CSRFetchcaseforAccounts
VPL_CSRGetOrderSummaryForAccount
VPL_UpdateInteractionTopics
Lightning Web Components for Subscriber Lifecycle Management
Omniscripts for Subscriber Lifecycle Management
Media Cloud Resources
Invocable Actions
PDF

VPL_CSRFetchcaseforAccounts

This Integration Procedure fetches the cases registered in the agent console for a particular customer.

Sample Input

Parameter

Required/Optional

InteractionId

Required

Sample Output

Called By

  • Flows:

    • Agent console: Cases tab.

Calls

  • Data Mapper: VPL-CSRCaseDetailsMedia